Shipping policy

Delivery That Matches Our Standards. And Yours.

 At ONYX, we believe the premium experience begins the moment you place your order. We have streamlined our shipping process to ensure your new grooming tool reaches you swiftly, securely, and seamlessly.

Complimentary Free Shipping

 We are proud to offer 100% Free Shipping on all ONYX orders.

No Minimums: Whether you are purchasing a single machine or ordering replacement parts, shipping is always on us.

No Hidden Fees: The price you see at checkout is the final price you pay. We cover all delivery costs so you can enjoy a hassle-free purchasing experience.

Order Processing & Dispatch

 We know you are eager to elevate your grooming routine.

Our logistics team works diligently to process and dispatch all orders within 24 hours of purchase (excluding weekends and public holidays).

Once your order leaves our facility, it is handed over to our trusted, top-tier delivery partners to ensure it is handled with the utmost care.

Real-Time Tracking

 Stay informed every step of the way.

As soon as your package is dispatched, you will receive a shipping confirmation message containing a secure tracking link.

You can use this link to monitor your order’s journey in real-time, from our doors directly to yours.

Premium & Secure Packaging

 Your ONYX machine is a precision instrument, and we ship it like one. Every order is meticulously packed in our signature premium packaging. This not only reflects the prestige of the brand but also guarantees that your product arrives in pristine, flawless condition, protected against any transit damage.

Delayed or Lost Packages

 While we partner with the most reliable couriers, we understand that unforeseen delays can occasionally happen.

If your package takes longer than expected, or if you suspect it may be lost, please contact our support team immediately.

We will personally coordinate with the shipping carrier to resolve the issue swiftly and ensure your product reaches you.

Contact Us

 For any questions regarding your shipment, or if you need to update your delivery details before dispatch, our team is ready to assist you at: [01016854461]