Return and refund policy

Our Commitment to Excellence

 At ONYX, we engineer our grooming tools to the highest standards of performance and durability. We stand behind our craftsmanship, and your absolute satisfaction is our priority. If your experience is anything less than exceptional, we are here to make it right.

1-Year Warranty & Free Replacements

We have built our reputation on quality. Every ONYX machine comes with a comprehensive 1-Year Warranty covering any manufacturing defects.

The ONYX Promise:

 If your machine experiences any fault or malfunction due to a manufacturing defect during normal use within the first year, we will replace it with a brand-new device entirely free of charge. No hidden fees, no complicated processes.

ONYX Care: Accidental Damage & Maintenance

We know that accidents happen. Our commitment to you doesn't end if your machine is dropped or mishandled.

Professional Repair Service:

 If your device is damaged due to misuse, drops, or accidental wear and tear (which are not covered under the free replacement warranty), we won't leave you stranded.

Genuine Spare Parts:

 We offer a dedicated, professional maintenance service. We will provide the necessary repairs and genuine ONYX spare parts at a fair and reasonable cost, ensuring your machine returns to peak performance.

Standard Returns (Change of Mind)

 If you change your mind about your purchase, you may return the item within 14 days of receiving your order.

To be eligible for a full refund, the product must be unused, in its original condition, and in the original sealed packaging with all accessories included.

Once the returned item is received and inspected by our team, we will process your refund to the original payment method. (Note: Return shipping costs for change-of-mind returns will apply).

How to Initiate a Request

 We have made our support process as seamless as our products. To request a return, replacement, or maintenance service:

Order Cancellation

orders may be cancelled before they are shipped. If an order is cancelled before shipment, the customer will receive a full refund to the original payment method. Once an order has been shipped, the customer may follow our standard return policy.

Contact Us:

 Reach out to our dedicated support team at [01016854461] or via our Contact Us page.

Provide Details:

 Include your order number and a brief description of the issue (attaching a photo or video helps us resolve it faster).

Fast Resolution:

 Our team will respond within 24 hours with clear, step-by-step instructions to arrange your replacement, repair, or refund.