Privacy policy

Our Commitment to Your Privacy

 At ONYX, we value your privacy as much as we value your trust. We believe that a seamless shopping experience should never come at the cost of your personal security. This policy clearly outlines how we collect, use, and safeguard your information when you visit or make a purchase from our store.

Information We Collect

 To provide you with the best possible experience, we collect specific information when you interact with our brand:

Order Information:

 When you make a purchase, we collect your name, billing and shipping address, payment information, email address, and phone number. This information is strictly used to fulfill your order and keep you updated on its journey.

Device & Browsing Information:

 When you visit our site, we automatically collect basic information about your device, including your IP address, browser type, and how you interact with our pages. This helps us optimize our website and ensure a smooth, premium browsing experience.

How We Use Your Information

 We use the data we collect purposefully and responsibly:

To Fulfill Your Order:

 Processing payments, arranging for secure shipping, and providing you with invoices and order confirmations.

To Support You:

 Communicating with you regarding your order, answering your inquiries, and providing exceptional after-sales service.

To Protect You:

 Screening our orders for potential risk or fraud to ensure a safe environment for all our customers.

Sharing Your Information

 We respect your personal data. We do not, and will never, sell your personal information to third parties. We only share your information with trusted partners who help us deliver our services to you:

Shopify:

 We use Shopify to power our online store. They handle your data with the highest industry security standards.

Logistics & Payments:

 We share necessary details with our secure payment gateways and trusted shipping partners solely to process your transaction and deliver your ONYX products safely.

Cookies & Tracking

 We use "cookies" (small data files placed on your device) to elevate your shopping experience. Cookies help our website remember your preferences, keep track of your shopping cart, and help us understand how to improve our store's design and functionality. You can manage or disable cookies through your browser settings at any time.

Your Rights & Control

 You have complete control over your personal data. You have the right to access the personal information we hold about you and to ask that it be corrected, updated, or entirely deleted from our systems. If you would like to exercise this right, simply reach out to our support team.

Contact Us

 If you have any questions about our privacy practices, or if you would like to make a request regarding your data, we are always here to help. Please contact us at: [01016854461]